Frequently Asked Questions
What is ARTXP?
ARTXP is the platform for creative experiences headquartered in Copenhagen, Denmark, one of the world’s most vibrant and forward-looking capitals. We are the only platform for creative experiences that connects customers to artistic and cultural experiences designed and hosted by artists & creatives in cities around the world. ARTXP makes it easier for customers to discover and book the best creative workshops and experiences near them, while empowering artists to become independent entrepreneurs- we provide artists with new income opportunities, management tools, additional exposure, tailored one-on-one support every step of the way, and a trusted (soon global) community that celebrates and highlights them! Our Pilot Phase We went live with our pilot phase in Copenhagen on October 15, 2021 which means that during this exciting time you will notice a growing selection of hosting artists, art experiences, ongoing enhancements to our website, the addition of new features, and lots more! If you have any feedback for us or if something is not working for you, we’d love to hear from you! Simply use the chat icon on your screen and send your feedback through or send us an email at: firstname.lastname@example.org. If you are an artist and would like to join our family of hosting artists, join us today at art-xp.com/become-a-hosting-artist and list your 1st experience!
What type of experiences are listed on ARTXP?
We have a diverse offering on ARTXP for every taste and occasion including Painting classes at cozy artist homes, Figure Drawing workshops at local bars, Meditation and Art Creation sessions at artist studios, Printmaking workshops at local galleries, Photography tours & workshops with talented photographers, and Improvisation workshops with up-and-coming actors. On ARTXP we welcome any experience in the creative space.
Why join ARTXP as a Hosting Artist?
When you join us you become part of a growing community that highlights and celebrates you- artists and creatives! We provide you with an all-in-one platform for creating, managing & selling experiences designed around your own unique art. Along with the management tools designed to meet your particular needs as an organizer and host of experiences in the creative space, we provide you with tailored one-on-one support to meet your specific needs, additional exposure & marketing, your own beautifully designed pages to help you boost your online visibility, customer service, automated payment system, ongoing guidance & feedback (aimed at helping you succeed as a Hosting Artist and earn a meaningful income), and a trusted (soon global) community of artists and creatives to be part of. Your success is our success and we take many great measures to achieve this.
What does ARTXP offer customers?
We make it easier for you to discover and book unique and memorable creative workshops and experiences any city has to offer. Whether you're looking for new creative skills or a fun evening with friends and colleagues, we’ve got you covered. Each experience on ARTXP is hosted by a local artist or creative, and has been carefully selected to ensure you have a memorable and fun experience. We have a wide selection of experiences for every taste, occasion and budget. Join an upcoming experience near you or request a group booking for your next private occasion!
Our mission is to connect artists and creatives with customers looking for unique experiences, globally. We are on a mission to bring us all together through memorable and meaningful creative experiences, while supporting the artists we should all meet and whose art we should all experience. Through our platform we aim to help raise artists into the spotlight - give them exposure as artists as well as the tools and opportunities to earn a meaningful income from their artistic skills by hosting experiences designed around their own unique art. At the same time, we are here to make it easier for customers to discover and book the best creative workshops, events and experiences anywhere in the world. Experiences on ARTXP have been carefully selected and curated to guarantee customers have a fun, valuable and memorable experience.
Who is the team running ARTXP?
We are currently (May 2022) a growing team of 3 passionate and driven individuals who are dedicated to building a global community that celebrates artists and fosters creativity. Our founder Naamah Bierlich brings industry insights and expertise from years running an art events company in Copenhagen (artnsips), our co-founder Maayan Bierlich (who also happens to be Naamah's sister!), brings a culture that rewards excellence and innovation from nearly 20 years working for globally leading companies including Goldman Sachs and Morgan Stanley, and our Lead Developer, Kaspar Birk, is the technical force in charge of turning our mission into reality, and ensures that we keep developing a platform that you will benefit from. Feel free to connect with us via Linkedin! :) We are also fortunate to have amazing partners for the journey including Daniel Lauresn and Accelerace who have provided us with the initial funding needed to help get ARTXP off the ground. We are currently in the midst of securing additional funding so that we can keep growing our community and delivering a platform that you will value. Naamah Bierlich, Founder at ARTXP If you have any questions at all, I am here to answer! Simply email me at email@example.com
ARTXP's Pilot Phase
When will ARTXP arrive to new cities?
We have launched our pilot phase in Copenhagen on October 15, 2021, which means that in the coming months you will notice a growing selection of artists, art experiences, ongoing enhancements to our website, new features, and lots more! And so, if you have any feedback for us or if something is not working for you, we’d love to hear from you! Simply use the chat icon on your screen and send your feedback through. ARTXP will arrive to new cities in 2023! Are you an artist? If you're an artist, in any medium of art, anywhere in the world, you are invited to join us already by creating an account so that you will get notified as soon as we arrive to your city. If you are offering an online experience, go ahead and join us now, and list your online experience today.
Become a Hosting Artist
What is the process for becoming an ARTXP Hosting Artist?
To become an ARTXP Hosting Artist, we have made the process simple and efficient. Step 1: Create an artist profile. Step 2: Set-up your Stripe account. All you have to do here is provide your bank account IBAN number so that you can receive payouts from ARTXP. Step 3: Create your first experience following our Guidelines and submit it for review. Step 4: Get approved and start adding dates. Once you add dates your experience and artist profile will be visible for the world. Tip: When creating your artist profile and your experience/s, the more accurate you are, and the more appealing the information and images you provide, the more likely you are to get accepted to ARTXP.
How much money will I make as a Hosting Artist?
As an ARTXP Hosting Artist, you decide how much you'd like to earn by setting your own schedule, and your own pricing. Host anything from 3 to +300 dates per year, and earn anything from DKK 3,000 to DKK +30,000 for every date. Its up to you! These amounts (DKK 3,000 to DKK +30,000 for every date), are after ARTXP's Service Fee has been charged. ARTXP's Service Fee is 20% from tickets and gift cards sold through our website, and 35% from private bookings sold through our website. To read more about ARTXP's Service Fee, scroll down this FAQ page and read ARTXP's Hosting Artist Services and Benefits & ARTXP's Service Fee. What are you waiting for? Join our family of Hosting Artists today, list your 1st experience, and enjoy new income opportunities and exposure to broad and new audiences. We'd love to meet you and experience your art!
What mediums of art do you welcome on ARTXP?
At ARTXP, we welcome artists from any medium of art. At the moment we have artists in over 60 mediums of art who created an account on ARTXP. The different mediums of art include painting, drawing, illustration, writing, poetry, ceramics, sculpture, woodwork, architecture, acting, dance, improv, music, movie production, and dozens more. As we are currently in our pilot phase (scroll down this FAQ page to read about our pilot phase), our focus at the moment is onboarding artists in stages. The first mediums we are currently onboarding are art mediums in the Visual Arts (such as painting, drawing, illustration, etc). The onboarding of additional mediums will take place in 2022.
What types of experiences can I host on ARTXP?
You can host workshops, classes, concerts, performances, talks, tours, and a mix of these.
Can I host experiences as part of a group?
If you are an ensemble such as a group of musicians, actors, or dancers who perform together, you can list an experience as a group.
Is there anything I need to prepare before submitting my experience?
To adequately prepare to submit your experience, you will need a minimum of 13 high-resolution images. The submissions process works as follows: 1 profile image, 6 images of your work, and 6 images best describing the experience you are offering.
Can I set a minimum attendee/ participant number?
At ARTXP, we welcome every guest, whether they are attending on their own or as part of a group. For this reason, we do not set a minimum participant number.
Can I use other platforms to sell tickets for a listed date on ARTXP?
According to ARTXP's Hosting Artist Terms & Conditions (which every artist has to agree to before joining ARTXP), tickets for any date listed on ARTXP can only be sold via ARTXP.
Can I host online experiences on ARTXP?
Yes. If you are offering an online experience, go ahead and join us now regardless of your location in the world, and list your online experience with us today.
Services & Benefits to our Hosting Artists
What are the services provided by ARTXP, and the benefits for joining ARTXP as a Hosting Artist?
Here are the methods that we have chosen to help service and benefit the artists joining ARTXP as a Hosting Artist:
Marketing and Exposure
Along with the artists own marketing efforts, ARTXP provides its Hosting Artists with exposure to broad and new audiences through a variety of marketing efforts, including: Your own designated pages on ARTXP with tailored SEO allowing you to build a powerful online presence; Social Media coverage; Newsletter coverages; Online visibility to thousands of monthly site visitors.
Dedicated Host Success Manager at your Service
Every artist will receive tailored support and guidance from our dedicated Host Success Manager, every step of the way. We are helping our Hosting Artists at every stage of the journey. From scheduling phone calls, zoom meetings to in person meetings, we truly do what it takes to assist you and make the journey as easy and helpful for you as possible. We have already helped our hosting artists secure venues for their experiences, we have helped them refine their experience descriptions, guided them on price setting and date scheduling, and we have also sent professional photographers (or went ourselves!) to take pictures of their experience. We do all it takes to set you off to a successful journey as an ARTXP Hosting Artist!
Management Tools to Help You Get Going and Stay Organised
It only takes a few minutes to set up a Hosting Artist account. We do not request any upfront costs or subscription fees. Once you have submitted your first experience and reached full access to your artist dashboard, our management tools will help you get started and stay organized. We make it simpler for you to share your art with the world. What's great is that we have only started and you as an ARTXP Hosting Artist will notice that the platform will constantly evolve. Not only will you notice an enhancement and improvement to the existing features, but you will also notice more and more new features that are designed to generate more income for you and to make your journey as a Hosting Artist as beneficial, smooth, and organised as possible. And so, in order to do that we have hired a full time web developer who is in charge of constantly enhancing, refining, and improving our platform. So please do share your feedback with us if you see that something is not working, something that can work better, or if there is a feature that you'd possibly like us to add that you believe will add great value to you!
Customer Service Team
In order to provide service and support to your guests and or prospective guests, you will enjoy the service of our helpful Customer Service Team who will handle any customer inquiries, and take this extra load off your shoulders.
Private Bookings Team
As an ARTXP Hosting Artist you will enjoy new income opportunities in the form of private bookings. We will expose you, through our extensive marketing efforts, to a broad selection of potential private clients, including groups and corporates. In order to provide you with this exposure and to provide the best possible service to prospective private clients of yours, we will handle all private bookings inquires and lease with you and the potential private client until the booking is complete.
Automated and Secure Payment System
ARTXP works with the secure and automated payment processing provider, Stripe, in order to process payments securely and handle all Payouts to ARTXP's Hosting Artists. Stripe charges ARTXP a fee for every transaction taking place on the website (e.g. from every ticket sold), additionally it charges ARTXP a fee for every Hosting Artist getting paid through our website. ARTXP incurs all of Stripe's handling and processing fees, and thus saves this extra cost from its Hosting Artists.
Access to a Wealth of Resources and Guidelines
Our team has hosted hundreds of art experiences with thousands of guests in attendance. We understand the finer details when it comes to the creation, promotion, and execution of successful art experiences. As such, our hosting artists will gain access to a wealth of resources & guidelines summarising everything that we have learnt over the years, that will help you succeed as an ARTXP Hosting Artist.
A Trusted Community of Artists
When you join ARTXP, you become part of a trusted (and soon to be global) community of artists. In order to ensure that you are in good company, and in order to ensure a constant high quality of artists and experiences on ARTXP, our team carefully screens every artist and every experience submitted, and only admits those who meet ARTXP’s Standards and Requirements. Internal Review System We have also integrated an internal and automated review system which is designed to ensure that every artist consistently provides high quality and valuable experiences. Every artist should aim for an average review ranking of 4.8 and above. Hosting artists who receive ongoing low reviews might get removed from ARTXP (after we have notified them and given them the opportunity to improve).
ARTXP's Service Fee
What is ARTXP's fee for the service it provides?
In order to provide our Hosting Artists with ARTXP's Hosting Artist Services and Benefits (laid out in this FAQ page), ARTXP charges 20% from Ticket sales and Gift Card sales, and 35% from Private Bookings made through our website. 50% SERVICE FEE REDUCTION BETWEEN JUNE 1- DEC 31, 2022 A service fee reduction will be applied for artists listing a minimum of 10 dates for the 10 months ahead from the date they went live on art-xp.com. The reduction will be applied on all ticket sales and private bookings taking place between June 1-December 31, 2022. The fee will automatically go back to the normal rate on January 1, 2023. Contact our team at firstname.lastname@example.org for additional information.
Refunds & Cancellations
Refunds & Cancellations
As a general rule, tickets purchased via ARTXP are non-refundable and non-transferable to other experiences. Should a Hosting Artist be forced to cancel or reschedule an Experience due to valid circumstances outside the control of the Hosting Artist, a full refund of the ticket purchase price must be issued by the Hosting Artist. The Hosting Artist must inform ARTXP and the ticket buyers immediately when an Experience needs to be cancelled or rescheduled. Valid circumstances outside the control of the Hosting Artist include illness, accidents, or serious personal issues, legal restrictions and safety concerns. ARTXP shall be entitled to require the Hosting Artist to provide documentation of such circumstances, and ARTXP shall at its sole discretion be entitled to decide when circumstances are considered sufficiently documented and when circumstances are considered valid and outside the control of the Hosting Artist. If an Experience is rescheduled due to valid circumstances outside the control of the Hosting Artist, and the ticket buyer does not wish to accept the new date and time, the Hosting Artist must accept to grant a full refund to the ticket buyer.