Frequently Asked Questions
Refunds & Cancellations
Refunds & Cancellations
As a general rule, tickets purchased via ARTXP are non-refundable and non-transferable to other experiences. Should a Hosting Artist be forced to cancel or reschedule an Experience due to valid circumstances outside the control of the Hosting Artist, a full refund of the ticket purchase price must be issued by the Hosting Artist. The Hosting Artist must inform ARTXP and the ticket buyers immediately when an Experience needs to be cancelled or rescheduled. Valid circumstances outside the control of the Hosting Artist include illness, accidents, or serious personal issues, legal restrictions and safety concerns. ARTXP shall be entitled to require the Hosting Artist to provide documentation of such circumstances, and ARTXP shall at its sole discretion be entitled to decide when circumstances are considered sufficiently documented and when circumstances are considered valid and outside the control of the Hosting Artist. If an Experience is rescheduled due to valid circumstances outside the control of the Hosting Artist, and the ticket buyer does not wish to accept the new date and time, the Hosting Artist must accept to grant a full refund to the ticket buyer.
Become a Hosting Artist
What is the process for becoming an ARTXP Hosting Artist?
To become an ARTXP Hosting Artist, we have made the process simple and efficient. Step 1: Create an artist profile. Step 2: Set-up your Stripe account. All you have to do here is provide your bank account IBAN number so that you can receive payouts from ARTXP. Step 3: Create your first experience following our Guidelines and submit it for review. Step 4: Get approved and start adding dates. Once you add dates your experience and artist profile will be visible for the world. Tip: When creating your artist profile and your experience/s, the more accurate you are, and the more appealing the information and images you provide, the more likely you are to get accepted to ARTXP.
How much money will I make as a Hosting Artist?
As an ARTXP Hosting Artist, you decide how much you'd like to earn by setting your own schedule, and your own pricing. Host anything from 3 to +300 dates per year, and earn anything from DKK 3,000 to DKK +30,000 for every date. Its up to you! These amounts (DKK 3,000 to DKK +30,000 for every date), are after ARTXP's Service Fee has been charged. ARTXP's Service Fee is 20% from tickets and gift cards sold through our website, and 35% from private bookings sold through our website. To read more about ARTXP's Service Fee, scroll down this FAQ page and read ARTXP's Hosting Artist Services and Benefits & ARTXP's Service Fee. What are you waiting for? Join our family of Hosting Artists today, list your 1st experience, and enjoy new income opportunities and exposure to broad and new audiences. We'd love to meet you and experience your art!
What mediums of art do you welcome on ARTXP?
At ARTXP, we welcome artists from any medium of art. At the moment we have artists in over 60 mediums of art who created an account on ARTXP. The different mediums of art include painting, drawing, illustration, writing, poetry, ceramics, sculpture, woodwork, architecture, acting, dance, improv, music, movie production, and dozens more. As we are currently in our pilot phase (scroll down this FAQ page to read about our pilot phase), our focus at the moment is onboarding artists in stages. The first mediums we are currently onboarding are art mediums in the Visual Arts (such as painting, drawing, illustration, etc). The onboarding of additional mediums will take place in 2022.
What types of experiences can I host on ARTXP?
You can host workshops, concerts, performances, talks, and a mix of these.
Can I host experiences as part of a group?
If you are an ensemble such as a group of musicians, actors, or dancers who perform together, you can list an experience as a group.
Is there anything I need to prepare before submitting my experience?
To adequately prepare to submit your experience, you will need a minimum of 13 high-resolution images. The submissions process works as follows: 1 profile image, 6 images of your work, and 6 images best describing the experience you are offering.
Can I set a minimum attendee/ participant number?
At ARTXP, we welcome every guest, whether they are attending on their own or as part of a group. For this reason, we do not set a minimum participant number.
Can I use other platforms to sell tickets for a listed date on ARTXP?
According to ARTXP's Hosting Artist Terms & Conditions (which every artist has to agree to before joining ARTXP), tickets for any date listed on ARTXP can only be sold via ARTXP.
Can I host online experiences on ARTXP?
Yes. If you are offering an online experience, go ahead and join us now regardless of your location in the world, and list your online experience with us today.
Services & Benefits to our Hosting Artists
What are the services provided by ARTXP, and the benefits for joining ARTXP as a Hosting Artist?
Here are the methods that we have chosen to help service and benefit the artists joining ARTXP as a Hosting Artist:
Marketing and Exposure
Along with the artists own marketing efforts, ARTXP provides its Hosting Artists with exposure to broad and new audiences through a variety of marketing efforts, including: Your own designated pages on ARTXP with tailored SEO allowing you to build a powerful online presence; Social Media coverage; Newsletter coverages; Online visibility to thousands of monthly site visitors.
Dedicated Host Success Manager at your Service
Every artist will receive tailored support and guidance from our dedicated Host Success Manager, every step of the way. We are helping our Hosting Artists at every stage of the journey. From scheduling phone calls, zoom meetings to in person meetings, we truly do what it takes to assist you and make the journey as easy and helpful for you as possible. Our team has assisted our artists with anything from refining their experience description, guiding them on pricing their experience, to giving them all the tips on securing a venue for their experience at minimum-no cost.
Management Tools to Help You Get Going and Stay Organised
It only takes a few minutes to set up a Hosting Artist account. We do not request any upfront costs or subscription fees. Once you have submitted your first experience and reached full access to your artist dashboard, our management tools will help you get started and stay organized. We make it simpler for you to share your art with the world. What's great is that we have only started and you as an ARTXP Hosting Artist will notice that the platform will constantly evolve. Not only will you notice an enhancement and improvement to the existing features, but you will also notice more and more new features that are designed to generate more income for you and to make your journey as a Hosting Artist as beneficial, smooth, and organised as possible. And so, in order to do that we have hired a full time web development team that is in charge of constantly enhancing, refining, and improving the platform. So please do share your feedback with us if you see that something is not working, something can work better, or if there is a feature that you'd possibly like us to add that you believe will add great value to you!
Customer Service Team
In order to provide service and support to your guests and or prospective guests, you will enjoy the service of our helpful Customer Service Team who will handle any customer inquiries, and take this extra load off your shoulders.
Private Bookings Team
As an ARTXP Hosting Artist you will enjoy new income opportunities in the form of private bookings. We will expose you, through our extensive marketing efforts, to a broad selection of potential private clients, including groups and corporates. In order to provide you with this exposure and to provide the best possible service to prospective private clients of yours, we will handle all private bookings inquires and lease with you and the potential private client until the booking is complete.
Automated and Secure Payment System
ARTXP works with the secure and automated payment processing provider, Stripe, in order to process payments securely and handle all Payouts to ARTXP's Hosting Artists. Stripe charges ARTXP a fee for every transaction taking place on the website (e.g. from every ticket sold), additionally it charges ARTXP a fee for every Hosting Artist getting paid through our website. ARTXP incurs all of Stripe's handling and processing fees, and thus saves this extra cost from its Hosting Artists.
Access to a Wealth of Resources and Guidelines
Our team has hosted hundreds of art experiences with thousands of guests in attendance. We understand the finer details when it comes to the creation, promotion, and execution of successful art experiences. As such, our hosting artists will gain access to a wealth of resources & guidelines summarising everything that we have learnt over the years, that will help you succeed as an ARTXP Hosting Artist.
A Trusted Community of Artists
When you join ARTXP, you become part of a trusted (and soon to be global) community of artists. In order to ensure that you are in good company, and in order to ensure a constant high quality of artists and experiences on ARTXP, our team carefully screens every artist and every experience submitted, and only admits those who meet ARTXP’s Standards and Requirements. Internal Review System We have also integrated an internal and automated review system which is designed to ensure that every artist consistently provides high quality and valuable experiences. Every artist should aim for an average review ranking of 4.8 and above. Hosting artists who receive ongoing low reviews might get removed from ARTXP (after we have notified them and given them the opportunity to improve).
ARTXP's Service Fee
What is ARTXP's fee for the service it provides?
In order to hire a dedicated team that will work on providing our Hosting Artists with ARTXP's Hosting Artist Services and Benefits (laid out in this FAQ page), ARTXP charges 20% from Ticket sales and Gift Card sales, and 35% from Private Bookings made through our website. 50% SERVICE FEE REDUCTION Starting June 1st -December 31st all dates listed between those dates get a 50% reduction in our service fee. To read more about this special offer you can have a look at the latest email we sent to all of our hosting artists: https://mailchi.mp/art-xp/artist-50off-promo?e=d78f54f2b0
ARTXP's Pilot Phase
When will ARTXP arrive to new cities?
We have launched our pilot phase in Copenhagen on October 15, 2021, which means that in the coming months you will notice a growing selection of artists, art experiences, ongoing enhancements to our website, new features, and lots more! And so, if you have any feedback for us or if something is not working for you, we’d love to hear from you! Simply use the chat icon on your screen and send your feedback through. ARTXP will arrive to new cities in 2022! Artist? If you're an artist, in any medium of art, anywhere in the world, you are invited to join us already by creating an account so that you will get notified as soon as we arrive to your city. If you are offering an online experience, go ahead and join us now, and list your online experience today.