Ticket Purchase Terms & Conditions
Refunds and Cancellation
2. Refunds and Cancellation
2.1 As a general rule, tickets purchased via ARTXP are non-refundable and non-transferable to other experiences. 2.2 Should a Hosting Artist be forced to cancel or reschedule an Experience due to valid circumstances outside the control of the Hosting Artist, a full refund of the ticket purchase price must be issued by the Hosting Artist. The Hosting Artist must inform ARTXP and the ticket buyers immediately when an Experience needs to be cancelled or rescheduled. 2.3 Valid circumstances outside the control of the Hosting Artist include illness, accidents, or serious personal issues, legal restrictions and safety concerns. 2.4 ARTXP shall be entitled to require the Hosting Artist to provide documentation of such circumstances, and ARTXP shall at its sole discretion be entitled to decide when circumstances are considered sufficiently documented and when circumstances are considered valid and outside the control of the Hosting Artist. 2.5 If an Experience is rescheduled due to valid circumstances outside the control of the Hosting Artist, and the ticket buyer does not wish to accept the new date and time, the Hosting Artist must accept to grant a full refund to the ticket buyer. 2.6 Cancellation and rescheduling are very disruptive for ticket buyers. Therefore, ARTXP is entitled to charge a penalty fee corresponding to 20% of the aggregate value of the tickets purchased to the relevant Experience cancelled or re-scheduled by the Hosting Artist. 2.6.1 The penalty fee will be deducted from any future payments due to the Hosting Artist. 2.6.2 ARTXP will notify the Hosting Artist of the applicability of a penalty fee, when the Hosting Artist has cancelled or re-scheduled the Experience, and no later than 7 days after the cancellation or re-scheduling has been notified to ARTXP. 2.6.3 ARTXP reserves the right to suspend or terminate the Hosting Artist or any Experiences from the Website, in case of cancellations and/or re-scheduling at the sole discretion of ARTXP. ARTXP shall under no circumstance be liable for any direct or indirect losses arising from such suspension or termination.
Hosting Artist Terms & Conditions
Platform and ticket services
2. Platform and ticket services
2.1 These Terms govern your rights and obligations as a hosting artist using the platform provided by ARTXP via the Website. 2.2 As a hosting artist, you will have the opportunity to create and list artistic and cultural events and experiences (“Experience”) hosted and/or organized by you (the “Hosting Artist”) to our users. The users can use our Website to purchase tickets for your Experiences. 2.3 ARTXP is a platform provider and a ticket intermediary. ARTXP provides tickets to Experiences listed by the Hosting Artist and collects payments from ticket buyers on behalf of the Hosting Artist against the payment of a services fee (see further below). 2.4 The relationship between the Hosting Artist and ARTXP is that of independent individuals/entities. Under no circumstances shall the relationship be construed as one of an employment, agent, joint venture, partnership or similar.
Hosting Artist account
3. Hosting Artist account
3.1 To become a Hosting Artist, you must create a personal login to our Website. The login information must be kept secret and may not be shared with any third parties. 3.2 Once you have created a login as a Hosting Artist you can request us to list the Experiences you wish to offer on our Website. Experiences must be approved by us before they can be listed, see section 4. 3.3 Once an Experience has been approved and listed on the Website, you will be able to create a Stripe account in order to receive payments from us. It is your sole responsibility to create a valid Stripe account, and any payments due, cf. section 7, will be paid only to your Stripe account. Make sure you enter the cor-rect payment information. ARTXP accepts no responsibility or liability for in-correct payment information provided by you. 3.4 As a Hosting Artist, you must create and maintain a profile on the Website in compliance with our Profile Minimum Requirements (see Appendix 1) before you can list Experiences. It is your responsibility to secure that the information provided in your profile is kept up to date. 3.5 ARTXP reserves all rights to suspend or terminate any Hosting Artist, Experi-ences and/or Hosting Artist profile, if ARTXP at is sole discretion considers any of the aforementioned to be in breach of our Terms, policies, guidelines or pro-cedures available on our Website and/or your dashboard. ARTXP shall have no liability for any utilization of this right.
4.1 As a Hosting Artist, you will be able to request listing of an Experiences on the Website. 4.2 All Experiences are approved by ARTXP, before they are listed. This gives ARTXP the opportunity to secure alignment with the Terms, policies, guidelines and procedures and the purpose of our platform. 4.3 We reserve the right to reject the listing of any Experiences at our sole discretion. We cannot be held liable for any direct or indirect losses or damages incurred as a result of a rejection of an Experience requested for listing. 4.4 Each listed Experience accepted by us is created with an Experience page. The Experience page must include clear and accurate information about the Experience for the visitors. The Experience page must as a minimum include the in-formation set out in Appendix 2. It is the obligation of the Hosting Artist to se-cure that the information provided is maintained and kept up to date.
Hosting Artist obligations
5. Hosting Artist obligations
5.1 The Hosting Artists must complete all Experiences listed on the Website, if any tickets are purchased for the Experience. 5.2 No requirement of minimum numbers of participants may be imposed as a condition for completion of an Experience. 5.3 The Hosting Artist agrees that Experiences listed on the Website may only be attended by participants purchasing a ticket through the Website. The Hosting Artist agrees to not allow any participants to participate in the Experience listed on the Website unless a ticket is purchased via the Website. 5.4 The Hosting Artist is responsible for providing all equipment, supplies, and similar needed for the Experience at its own costs. 5.5 The Hosting Artist may not accept any online or offline payments for the Experiences listed on the Website. Payments are solely processed via ARTXP. 5.6 The Hosting Artist must at any time meet the qualification requirements, identified as the “ARTXP's 5 S's” (see Appendix 3). 5.7 The Hosting Artist is obligated to secure that the information provided on the Website is complete, accurate and as specific as possible. 5.8 The Hosting Artist alone is responsible for completing the Experiences in compliance with all regulatory and legal requirements. 5.9 Private gatherings and bookings are defined as Experiences where the customers can request the Experience for private occasions (“Private Experiences”). If the Hosting Artist has offered Private Experiences, the Hosting Artist must respond to any booking request within 24 hours. If a response is not provided within 24 hours, ARTXP may at its sole discretion remove the Hosting Artist’s option to offer Private Experiences.
Cancellation and rescheduling
6. Cancellation and rescheduling
6.1 As a general rule, tickets purchased via ARTXP are non-refundable and non-transferable. 6.2 Should a Hosting Artist be forced to cancel or reschedule an Experience due to valid circumstances outside the control of the Hosting Artist, a full refund of the ticket purchase price must be issued by the Hosting Artist. The Hosting Artist must inform ARTXP and the ticket buyers immediately when an Experience needs to be cancelled or rescheduled. 6.3 Valid circumstances outside the control of the Hosting Artist include illness, ac-cidents, or serious personal issues, legal restrictions and safety concerns. 6.4 ARTXP shall be entitled to require the Hosting Artist to provide documentation of such circumstances, and ARTXP shall at its sole discretion be entitled to decide when circumstances are considered sufficiently documented and when circumstances are considered valid and outside the control of the Hosting Artist. 6.5 If an Experience is rescheduled due to valid circumstances outside the control of the Hosting Artist, and the ticket buyer does not wish to accept the new date and time, the Hosting Artist must accept to grant a full refund to the ticket buyer. 6.6 Cancellation and rescheduling are very disruptive for ticket buyers. Therefore, ARTXP is entitled to charge a penalty fee corresponding to 20% of the aggregate value of the tickets purchased to the relevant Experience cancelled or re-scheduled by the Hosting Artist. 6.6.1 The penalty fee will be deducted from any future payments due to the Hosting Artist. 6.6.2 ARTXP will notify the Hosting Artist of the applicability of a penalty fee, when the Hosting Artist has cancelled or re-scheduled the Experience, and no later than 7 days after the cancellation or re-scheduling has been notified to ARTXP. 6.6.3 ARTXP reserves the right to suspend or terminate the Hosting Artist or any Experiences from the Website, in case of cancellations and/or re-scheduling at the sole discretion of ARTXP. ARTXP shall under no circumstance be liable for any direct or indirect losses arising from such suspension or termination. 6.7. If the Hosting Artist reschedules (date/time) or changes the location of a particular instance of an experience, that has no bookings on it, the Hosting Artist must inform ARTXP's Hosting Artist Success Team on email@example.com. This is to ensure all scheduled marketing material is updated accordingly.
7.1 ARTXP uses Stripe to collect payments from ticket buyers and to make payments to the Hosting Artist. 7.2 The Hosting Artist is obligated to create and maintain a valid Stripe account in order to receive payments from ARTXP. It is the sole responsibility of the Hosting Artist to always maintain a valid Stripe account. 7.3 ARTXP collects payments (including VAT) directly from ticket buyers on be-half of the Hosting Artist. Payments are collected from the ticket buyer immediately after a purchase has been completed. 7.4 ARTXP charges a fee for providing the Website and acting as the intermediary between the ticket buyer and the Hosting Artist (the “Service Fee”). Refer to Appendix 5 for a breakdown of ARTXP's Services. Two categories of Service Fees are charged: 7.4.1 A 20% Service Fee is charged from the total collected payments for Experiences provided by the Hosting Artist. 7.4.2 A 35% Service Fee is charges from the total collected payments for Private Experiences offered by the Hosting Artist. 7.5 The Service Fee is deducted from the collected payments, and the remaining part of the payments collected by ARTXP will only be released by ARTXP to the Hosting Artist upon successful completion of the Experience. The Service Fee will be automatically deducted before payment is made to the Hosting Artist. 7.6 Payments to the Hosting Artist are only released to the Hosting Artist upon successful completion of the Experience. ARTXP will strive to release payments due as soon as possible after completion – within the boundaries of the Stripe payment terms applicable at the time of completion which may cause longer payment processing time. ARTXP shall have no liability for delays due to banking opening hours, holidays, weekends, Stripe payment terms and processing times, and similar circumstances not directly attributable to ARTXP. 7.7 In any event, payments due to the Hosting Artist shall not be considered delayed if the payments are released by ARTXP within 30 days from the successful completion of the Experience. 7.8 ARTXP does currently not charge ticket buyers any fees for purchasing tickets via the Website. 7.9 ARTXP has no liability in respect of any tax, VAT or other legal obligations of the Hosting Artist.
Limitation of liability
8. Limitation of liability
8.1 None of the parties shall bear any liability for indirect or consequential losses and damages. 8.2 The aggregate liability of ARTXP will under no circumstance exceed an amount equivalent to the total ticket price collected on behalf of the Hosting Artist for the specific Experience listed on the Website. ARTXP will only be liable in case of gross negligence or intentional breach of these Terms.
Term and termination
9. Term and termination
9.1 The Hosting Artist can at any time terminate this agreement, provided that the Hosting Artist has no active Experiences for which tickets have already been purchased. 9.2 ARTXP may terminate the agreement at any time without notice, and immediately suspend the Hosting Artist’s profile, if ARTXP at its sole discretion finds that the Hosting Artist is in breach of the Terms, applicable policies or procedures, and/or applicable regulations, or is for any other reason considered necessary. 9.3 If the Hosting Artist has been inactive for a period of more than 6 months, ARTXP reserves the right to suspend the account on the Website. ARTXP will permanently terminate the account after 24 months of consecutive inactivity of the Hosting Artist.
Governing Law and Disputes
10. Governing Law and Disputes
10.1 The business relationship between the Hosting Artist and ARTXP is governed by Danish law. 10.2 Any dispute that may arise must be decided by the City Court of Copenhagen as the court of first instance.
Last updated: 8 June 2021
Profile Minimum Requirements
1. Biography 1.1 As a minimum, your biography should provide insight in the following: 1.1.1 Where you are currently based. 1.1.2 Your art medium(s) and special techniques. 1.1.3 Inspiration and what you are passionate about. 1.1.4 Your biggest achievements - this can be awards, high profile clients you have worked with, gallery shows (painters) or theatre shows (actors), etc. 1.1.5 The year you started practicing your art. 1.1.6 Bonus tip: Remember to keep it concise and engaging. Short paragraphs encourage reading, while long ones may do the opposite. 2. High quality profile images/photos 2.1.1 As a minimum, your profile must include a profile image or photo. Please refer to “ARTXP’s Image Standards and Requirements” (Appendix 4) or use the “Guide” tab on your dashboard to find out everything you need to know when it comes to images on the Website. 2.1.2 For example, if you are a painter – upload photos of your paintings and of you in your studio painting. If you are an actor – upload photos of you on stage, in character. These images will be visible for the world to see, so choose them wisely.
1. As a minimum, the Experience page must include the following information: 1.1.1 Time and date of the Experience. 1.1.2 A location description, including an exact address. 1.1.3 A clear and intriguing description of the Experience (what will participants be doing and experiencing?). 1.1.4 Ticket purchase price including VAT. 1.1.5 Content of the ticket. What is the Hosting Artist providing the participants (for example: a welcome drink, art supplies)? 1.1.6 High quality images or photos. Please refer to “ARTXP’s Image Standards and Requirements” (Appendix 4). 1.1.7 If the Hosting Artist has opted-in to provide Private Experiences: The minimum price for Private Experiences including VAT. 1.1.8 If the Hosting Artist has opted-in to provide Private Experiences: Information on whether the Hosting Artist can travel to private participants locations, and if yes, any transportation fees included in the full ticket price.
ARTXP’s 5 S's
1. The Hosting Artist must at any time comply with ARTXP's “5 S's”: At ARTXP, we maintain the highest service and quality standards and only partner with artists who share in our vision of excellence, dedication, and sheer passion. We review every experience to ensure the below requirements are met. 1.1 Specialization: The hosting artist should possess specialized skills, expertise, and knowledge in their medium of art. These specialized skills enable you to create a memorable experience and provide value for your guests. 1.2 Structure: As our valued hosting artist, we encourage a structured experience with intention and clear flow that audiences will understand and appreciate. The structure is meant to give guests more clarity and help manage expectations. 1.3 Space: The Hosting Artist must provide a welcoming and inviting space for the Experi-ence. Spaces include private homes, studios, galleries, local venues (e.g., bars, cafes, theatres, concert halls, museums) etc. 1.4 Social: Our artists love hosting and meeting new people from different backgrounds. Social artists are personable and create lasting positive impressions wherever they go. 1.5 Smiles: A hosting artist should naturally focus on warming the hearts and creating smiles across the faces of their guests. Guests who leave with good memories will provide a positive review and are sure to attend again and spread the word about your experience. 1.6 Bonus S – it’s in the Small details. Successful hosting artists are attentive to the finer details. By paying attention to the smallest details, your experience is sure to stand out.
ARTXP’s Image Standards and Requirements
Please refer to the guidelines available on your hosting artist dashboard.
ARTXP's Service- Hosting Artist Benefits
Consider ARTXP as your active partner for the journey. Our focus is to actively highlight each and every joining artist and to help them succeed through a variety of methods, which will be laid out below. Having worked in the events business and having worked closely with artists over the past few years (we have hosted hundreds of art experiences, including private experiences for leading companies such as Maersk and Novo Nordisk, with thousands of guests in attendance), we understand the finer details when it comes to the creation, promotion, and execution of successful art experiences. As such we have created a platform built on all the knowledge and experience that we have gained, that strives to be as beneficial, resourceful, and helpful for the artist community as possible. Here are the methods that we have chosen to help benefit the artists joining ARTXP as a Hosting Artist: 1. Extensive Marketing For Every Artist ARTXP provides its Hosting Artists with exposure to broad and new audiences through extensive marketing efforts. ARTXP's marketing efforts are led by a talented and hard working marketing team whose focus is to highlight you and your upcoming experiences, and to help you sell tickets, gift cards, and secure private bookings. You will receive ongoing exposure through the following marketing channels/efforts: 1. The creation of highly engaging content (e.g., posts, stories, IGTV) on social media, 2. Paid social media ads, 3. Newsletter coverages, 4. Newsletter coverages targeted at Private Clients such as groups and corporates, 5. Blog posts (e.g., interviews, features, etc). 6. Features on our Home page with direct links to your experience, 7. Featured artist interviews and photoshoots (then posted on all social media platforms and other marketing channels), 8. PR on local, national, and international media publications which will provide exposure to millions of people, 9. The creation of Facebook event pages, 10. SEO with keywords redirecting users to your pages on our website. In all of these efforts, you and your experiences will be mentioned and included, on an ongoing basis, at no extra charge. 2. Dedicated Host Success Manager at your Service Every artist will receive tailored support and guidance every step of the way from our dedicated Host Success Manager. From scheduling phone calls, zoom meetings to in person meetings, we truly do what it takes to assist you and make the journey as easy and helpful for you as possible. Our team has assisted our artists with anything from refining their experience description, guiding them on pricing their experience, to giving them all the tips on securing a venue for their experience at minimum-no cost. 3. Management tools to help you get going and stay organised It only takes a few minutes to set up a Hosting Artist account. We do not request any upfront costs or subscription fees. Once you have submitted your first experience and reached full access to your artist dashboard, our management tools will help you get started and stay organized. We make it simpler for you to share your art with the world. What's great is that we have only started and you as an ARTXP Hosting Artist will notice that the platform will constantly evolve. You will notice not only an enhancement and improvement to the existing features, but you will also notice more and more new features that are designed to make your journey as a hosting artist as beneficial, smooth, and organised as possible. And so, in order to do that we have hired a full time web development team that is in charge of constantly enhancing, refining, and improving the platform. 4. Customer Service In order to provide service and support to your guests and or prospective guests, you will enjoy the service of our helpful Customer Service Team who will handle any customer inquiries, and take this extra load off your shoulders. 5. Private Bookings Team As an ARTXP Hosting Artist you will enjoy new income opportunities in the form of private bookings. We will expose you, through our extensive marketing efforts, to a broad selection of potential private clients, including groups and corporates. In order to provide you with this exposure and to provide the best possible service to prospective private clients of yours, we will handle all private bookings inquires and lease with you and the potential private client until the booking is complete. 6. Automated and Secure Payment System ARTXP works with the secure and automated payment processing provider, Stripe, in order to process payments securely and handle all Payouts to ARTXP's Hosting Artists. Stripe charges ARTXP a fee for every transaction taking place on the website (e.g. from every ticket sold), additionally it charges ARTXP a fee for every Hosting Artist getting paid through our website. ARTXP incurs all of Stripe's handling and processing fees, and thus saves this extra cost from its Hosting Artists. In order to hire a team that will work on providing our artists with ARTXP's Hosting Artist Benefits (laid out above), ARTXP charges 20% from Ticket sales and Gift Card sales and 35% from Private Bookings made through the website. Without a team in place whose focus is to help you succeed, we wouldn't be able to provide you with all of these wonderful benefits.